We have debated for a few days about putting this post on our Facebook and website pages. We are saddened to have to even say what we are about to say but we feel it is necessary.
This year has been and continues to be a challenge for our clients, patients, and our entire staff. We are continuing to do our best to provide the best quality of medicine given the circumstances. Our lobby is too small to safely enforce the social distancing rules associated with COVID 19 so we have and will continue to provide curbside service in order to keep everyone as safe as possible. Our staff continues to work as fast and efficiently as possible to provide the best care for your fur babies. Please realize it is more stressful for your babies, so we are taking longer to make sure they feel comfortable with us in your absence. These changes may mean longer wait times. We do not like it either, but we are moving as fast as we can.
Having said that, we will NO LONGER tolerate rude, verbally abusive, and even threatening behavior!! PLEASE BE KIND TO OUR STAFF JUST AS WE ARE KIND TO YOU!! Our staff has been instructed not to engage with anyone who is being rude, verbally abusive, or threatening. Just like you we are under a tremendous amount of stress with long hours and no breaks so we understand but we are all in the same situation and should treat each other with kindness and compassion, not with rude, abusive, and threatening behavior.
We appreciate all our clients and patients and will continue to provide the highest quality of medicine and care.
We appreciate your patience, kindness, and compassion as we move forward together.
Greetings, Ayers Animal Hospital Family!
Based on the recent developments concerning COVID-19, and the recently issued guidelines for veterinary practices from the AVMA (American Veterinary Medical Association), we’ve decided to make some slight modifications to our reopening plan to maintain client and team safety and keep your wait times to a minimum. We know how frustrating these times have been (for all of us!), especially with the many changes and curveballs being thrown, but we are committed to keeping you in the loop!
Our guidelines are changing, starting June 22nd, 2020. Instead of fully reopening the lobby, the current recommendations are similar to those being employed by human medical professionals, and this is how we plan to proceed. We will have a limited number of exam rooms open for select types of appointments, as well as for those pet parents without access to a vehicle or cell phone (or air conditioning, as the weather becomes warmer!). Be aware that if you need one of these appointments, you may experience extended wait times, as the number of rooms and team members available to assist you are limited by social distancing, but we’ll do our best to accommodate you! We, of course, will continue to offer our curbside services, as you’ve come to expect.
For those pet parents allowed into exam rooms, the following guidelines stated in our previous announcements will still apply, as well as:
- Pet parents will be required to wear a face covering at all times while inside. These may be masks, bandannas, or scarves, and must cover BOTH the nose and mouth. If you are unwilling or unable to wear a face covering, a curbside appointment will be required.
- Team members will be required to wear a mask at all times, as well as gloves and other PPE as needed.
- Examination rooms will be fully disinfected between appointments, with special attention being paid to high-touch surfaces.
- Social distancing standards will be required, and floor markings will be in place to denote appropriate distances to maintain.
- A limit of ONE (1) client per appointment will be permitted in an exam room. If you have multiple pets and require assistance, we’re happy to help you get your pets into the building.
- This requirement is waived in the case of humane euthanasia.
Be aware, that we still strongly recommend our curbside service option if at all possible- keeping you curbside means that we can see more patients in a day, as the disinfection requirements aren’t as stringent, allowing for faster turnover and shorter wait times! We understand that wait times have been negatively affected, and we’re doing our best to keep them minimized for you and your pets! We ask that you continue to be patient with us, and appreciate the accommodation! We also ask that you please continue to follow all team member instructions and posted signage, as it helps keep things running smoothly! If you have any questions, feel free to call us at (304) 529-6049 during our regular business hours (if you don’t get through immediately, keep trying until you get one of our team members!)
Thanks very much!
-The Veterinarians and Team of Ayers Animal Hospital
To our Ayers Animal Hospital Family;
As these difficult times continue, we’re maintaining our promise to keep you up to date on our decisions concerning COVID-19. Our previous statement indicated that we would be attempting a reopening of our lobby on June 8th, 2020. We’ve decided, with the recent uptick in social gatherings, to push this back to June 22nd, 2020. It’s important to us that we support the health and safety of out pet parents and team members! Again, this reopening will be contingent on the developing “new normal” as more information becomes available to us.
We understand that this has been frustrating- it’s been frustrating for us as well! We appreciate your patience with us during the past several months, as well as your patience and support moving forward! Again, please remember that our reopening will involve the following protocol changes:
All staff members will be required to wear face coverings at all times. Staff members will also be required to wear gloves, which will be changed between appointments.
All pet parents/clients will also be required to wear face coverings. These can be in the form of masks, bandanas, or scarves and must cover BOTH the mouth and the nose. If you are unable or unwilling to wear a face covering, you will be required to use our curbside appointment option.
The number of clients allowed in the lobby at any given time will be limited to maintain social distancing. A helpful team member will be available to manage foot traffic. IF YOU PREFER TO HAVE A CURBSIDE APPOINTMENT, just let us know, and we’ll be happy to accommodate this preference. We highly recommend curbside appointments for at-risk groups.
Examination rooms will be fully disinfected between each appointment, with special attention being paid to high-touch surfaces (such as door handles and chairs).
Our lobby will be regularly disinfected throughout the day.
There will be floor markings denoting the appropriate distances to be maintained between clients and clients/staff members.
These times continue to be confusing and stressful, however we at Ayers Animal Hospital are committed to being one of the safest places you visit while providing the best veterinary care in the region. Failure to follow the above guidelines puts us all at risk, so please bear with us and follow the instructions of any posted signage and team member guidance! We’re doing our very best to keep these transitions as smooth and painless as possible, and we very much appreciate the patience and compassion we’ve seen from our pet parent network. We know there have been slowdowns in service as we all adjust, but we will continue to make modifications to keep your wait times to a minimum. Again, things are subject to change, but we’ll do our best to keep you up to date on any further developments. Feel free to call us with any questions at (304)-529-6049!
-The Veterinarians and Team of Ayers Animal Hospital
Beginning of the COVID-19 pandemic, we have been focused on providing continued care for pets while at the same time, protecting the safety of our veterinarians, staff, and clients alike. This has led to innovative changes at our hospital which have included curbside check-ins and checkouts, increased use of text communications, and home delivery of medications and food. We have been experiencing some negative comments during this difficult and challenging time that your wait times are too long as we are doing things so differently, but we are still giving the best care for your pet and we are seeing appointments as quickly as we can. Wait times will be longer as usual as we are seeing, non-routine exams, sick, and emergency patients we would like patience from you and not to continue to be negative to our staff. We all are in this pandemic together and safety is our first priority both human and pet. Thank you for your understanding, patience, and continued support and to all who appreciate the hard work we have continued to do to keep your pets healthy and happy.
If you would like to fill out our online forms on our website to help our staff collect as much information on your pet this would help us out greatly. Click on new patient center tab and click on online forms print out and fill out all the information and give to our staff when we come out to pick up your pet this will help save us some time.
Updated Statement 3/24/2020
A COVID-19 Update for our Ayers Animal Hospital Family;
To maintain compliance with the “Stay at Home” order from West Virginia Governor, Jim Justice, Ayers Animal Hospital will be rescheduling all elective surgical procedures and routine yearly vaccines for the next two weeks. This includes routine spays and neuters, elective dental procedures, routine yearly vaccinations and other non-urgent procedures. If you have one of these procedures scheduled for the next two weeks, one of our helpful team members will be calling you to help you reschedule for a date after April 6th, 2020. Urgent surgical procedures, new puppy vaccines and puppy booster vaccines, and urgent dental procedures will not be affected.
We understand that this is an inconvenience, and we are very sorry for that. The decision was made with our team members’ and your best interests and safety at heart, so please be patient with us. We understand that many of you have scheduled your procedures many weeks in advance, but we’ll be sure to fit you into our schedule as soon as possible! We know you’ve come to expect the very best medical and surgical experience available in the area, and we look forward to continuing to provide you with that same excellent service for which we’re known!
In addition to this, some of you have expressed concern about the new protocols requiring our team members to wear personal protective equipment for your consultations. We understand that this can make our team members appear scary to you and your pets, and that it can be difficult to hear with the muffling effects of a mask. Please remember that we, as essential workers, are at a heightened risk of exposure to COVID-19 due to our work with the public, and the new protocols have been implemented to protect you, your families, our team and their families. We want you to have a safe experience at our hospital during these difficult times, and the safety of our team and their families is very important to us.
We are very grateful to be considered an essential service, and we are thankful that we are able to continue to serve you and your pets at a time when you need it most. Thank you for your patience and loyalty during these difficult times!
-The Doctors and Team of Ayers Animal Hospital, 03/24/2020
Updated Statement to our COVID-19 Protocol 3/21/2020
To the Ayers Animal Hospital family;
As we continue to absorb new developments concerning COVID-19 (the novel human
coronavirus), our plan to protect you, the community, and all of our families is continuing to evolve. We
are subsequently making some temporary changes for the safety of all. Our goal is to make this
transition as painless as possible for you and your pet!
Beginning Monday, March 21, 2020, we will be closing our lobby to non-employee traffic. THIS
DOES NOT MEAN THAT WE ARE CLOSING! We are fully capable of providing your pets with the high-level
care you’ve come to expect! In order to facilitate this care, we ask that you please exercise patience
during this time.
Upon your arrival to our hospital, please call us at 1-(304)-529-6049. One of our helpful team
members will get you checked in! We’ll need to know the type and color of your vehicle as well as a
phone number at which to reach you. Once you’re checked in, relax! One of our technicians will be out
to greet you soon. They will take a thorough history of your pet and any problems he or she may be
having, and may obtain preauthorization for testing if necessary. We will then take your pet from your
car into our office to be examined by your veterinarian. You will likely be asked to remove your pet’s
leash, as we have leashes that are better able to be disinfected. Please keep cats (or small dogs, if you so
choose) in a pet carrier.
After your pet has been examined, we’ll call you and speak with you directly concerning your
pet! Any forms that need to be signed will be brought to you, and estimates for procedures will be
available. Any payments that need processed will be done via phone (or with one of our helpful team
members as courier in the case of check or cash payments).
If your pet is having an elective surgery in the near future, be aware that we may need to send
you surgical check-in documents via email, or have one of our surgical team members check you in over
the phone. The shortage of surgical supplies may also require us to reschedule your procedure for a later
date. Rest assured, we’ll keep you up-to-date as more information becomes available to us!
We continue to want Ayers Animal Hospital to be one of the safest places you visit during these
trying times, and we look forward to seeing you and your pets! We want you, your families, and our
team members to stay healthy so that we can continue to provide the best and most thoughtful care
possible! Please feel free to call, email, or reach out via Facebook with any questions you have- we’re
happy to address any questions or concerns!
THANK YOU VERY MUCH FOR YOUR PATIENCE AND COOPERATION!
-The Doctors and Team of Ayers Animal Hospital