We have debated for a few days about putting this post on our Facebook and website pages. We are saddened to have to even say what we are about to say but we feel it is necessary.
This year has been and continues to be a challenge for our clients, patients and our entire staff. We are continuing to do our best to provide the best quality of medicine given the circumstances. Our lobby is too small to safely enforce the social distancing rules associated with COVID 19 so we have and will continue to provide curbside service in order to keep everyone as safe as possible. Our staff continues to work as fast and efficiently as possible to provide the best care for your fur babies. Please realize it is more stressful on your babies, so we are taking longer to make sure they feel comfortable with us in your absence. These changes may mean longer wait times. We do not like it either, but we are moving as fast as we can.
Having said that, we will NO LONGER tolerate rude, verbally abusive and even threatening behavior!! PLEASE BE KIND TO OUR STAFF JUST AS WE ARE KIND TO YOU!! Our staff has been instructed not to engage with anyone who is being rude, verbally abusive or threatening. Just like you we are under a tremendous amount of stress with long hours and no breaks so we understand but we are all in the same situation and should treat each other with kindness and compassion not with rude, abusive and threatening behavior.
We appreciate all our clients and patients and will continue to provide the highest quality of medicine and care. We appreciate your patience, kindness and compassion as we move forward together.